Rooftop Assistance Referral Process

  1. Client comes to or calls partner congregation.
  2. Client information is taken on Referral Form by congregational representative.
  3. Referral Form is faxed to Metro Social Services Homeless Service Unit for intake and assessment.
  4. Metro Social Services calls the client to schedule an appointment for intake and assessment.
  5. Client is advised by Metro Social Services representative to bring proof of rent, trailer lot rent, mortgage payment or eviction notice to the Metro Social Services appointment for proof that help is needed.
  6. After intake and assessment, Metro Social Services will send information to Cathy Link, who will make an appointment to counsel with client.
  7. Cathy will make determination about assistance.
  8. Check is written directly to landlord, mortgage company, etc.
  9. Cathy will send all outcomes to congregations.
  10. Metro Social Services keeps the case open for 30 days. Cathy keeps the case open for 60 days.

Metro Social Services
Contact Information

523 Mainstream Drive, Suite A
Nashville, TN  37228
Phone: (615) 862-6100
Fax: (615) 880-2495
www.nashville.gov/sservices/
Hours: 8 a.m. – 4:30 p.m., Monday through Friday